Privacy Policy

Information We Collect

Contact Form Information

When you use our contact form, we collect:

• Name
• Email address
• Message content
• Any other information you voluntarily provide

Consulting Services Information

When you engage our consulting services, we may collect:

• Business contact information
• Project specifications and requirements
• Technical information about your systems and software
• Payment and billing information
• Communications related to project delivery

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referral source
• Geographic location (country/region based on IP address)
• Security and anti-fraud data collected by hCaptcha (including behavioral analytics and device fingerprinting)

CCPA Categories: Under the California Consumer Privacy Act, this information falls into the following categories: Identifiers (IP address), Internet Activity (browser data, pages visited, referral sources, device information), Geolocation Data (country/region based on IP address), and Security and Anti-Fraud Information (behavioral analytics, device fingerprinting, and security-related data collected by hCaptcha to prevent spam and abuse). For consulting services, we also collect Commercial Information (payment/billing records, project specifications) and Professional Information (business contact details, technical requirements).

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver consulting services and project work
• Process payments and maintain billing records
• Improve our website and services
• Analyze website usage and performance
• Ensure website security and prevent abuse
• Protect against spam, abuse, and fraudulent activity through security analysis
• Comply with legal obligations

Cookie Consent and Management

This website uses cookies and similar tracking technologies. By continuing to use our website, you consent to our use of cookies as described in this policy.

Cookie Categories

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Used for website performance monitoring
• Security Cookies: Used for spam protection and security

Managing Cookies

You can control cookies through your browser settings. We will display a cookie banner on your first visit to inform you of our cookie usage. Some features may not function properly if essential cookies are disabled.

Third-Party Services

Web3Forms

Our contact form is powered by Web3Forms. Information submitted through the contact form is processed by Web3Forms according to their privacy policy. Please review their privacy policy at https://web3forms.com/privacy

hCaptcha

We use the hCaptcha security service (hereinafter "hCaptcha") on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation ("IMI"). hCaptcha is used to check whether user actions on our online service (such as submitting a login or contact form) meet our security requirements.

To do this, hCaptcha analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters a part of the website with hCaptcha enabled. For the analysis, hCaptcha evaluates various information including but not limited to:

• IP address
• How long the visitor has been on the website
• Mouse movements made by the user
• Browser and device information
• Other behavioral characteristics

The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the "invisible mode" may take place completely in the background. Website visitors are not advised that such an analysis is taking place if the user is not shown a challenge.

Legal Basis for Processing:

• Contract Performance (GDPR Art. 6(1)(b)): The processing of personal data is necessary for the performance of a contract to which the website visitor is party (for example, our website terms) or in order to take steps at the request of the website visitor prior to entering into a contract.
• Legitimate Interest (GDPR Art. 6(1)(f)): Our online service has a legitimate interest in protecting the service from abusive automated crawling, spam, and other forms of abuse that can harm our service or other users of our service.

Our online service needs to ensure that it is interacting with a human, not a bot, and that activities performed by the user are not related to fraud or abuse.

Data Processing Role: IMI acts as a "data processor" acting on behalf of its customers as defined under the GDPR, and a "service provider" for the purposes of the California Consumer Privacy Act (CCPA).

For more information about hCaptcha's privacy policy and terms of use, please visit: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms

Microsoft Azure Services

We use various Microsoft Azure services for website analytics, performance monitoring, hosting, and other operational purposes. These services may collect usage data including geographic location (derived from IP address) and set cookies. Please review Microsoft's privacy policy at https://privacy.microsoft.com/privacystatement

Cookies and Tracking

Our website may use cookies and similar tracking technologies for:

• Analytics and performance monitoring
• Security and spam protection
• Improving user experience

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

Data Transfers

When you use our website, your information may be transferred to and processed in countries outside of your residence, including the United States where our third-party services are hosted. These countries may have different data protection laws than your country. Our third-party service providers are responsible for implementing appropriate safeguards for such transfers in accordance with applicable data protection laws.

Data Security

We implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information for the periods outlined below, or as required by law.

Contact Form Submissions: Contact form submissions are processed by Web3Forms and are subject to their privacy policy. In addition, copies of submitted messages are forwarded to and stored in our email account for record-keeping and customer support purposes. These emails may be retained indefinitely unless deletion is requested or required by law. You may request deletion of your personal information at any time by contacting us using the information provided below.

Consulting Services Data: Information collected in connection with consulting services is retained for the duration of the project and indefinitely thereafter for business records, reference purposes, and legal compliance, unless deletion is specifically requested by the client or required by law.

Analytics Data: Analytics data collected through Microsoft Azure services is retained according to Microsoft's data retention policies.

Other Data: Other automatically collected information is retained for as long as necessary for the purposes outlined in this policy.

Your Rights

General Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Object to processing
• Data portability

Rights Under GDPR (EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed - You have the right to be informed about how your data is processed
• Right of access - You can request a copy of your personal data
• Right to rectification - You can request correction of inaccurate data
• Right to erasure - You can request deletion of your personal data
• Right to restrict processing - You can request we limit how we use your data
• Right to data portability - You can request your data in a portable format
• Right to object - You can object to certain types of processing
• Rights related to automated decision making - You have rights regarding automated processing

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent - For contact form submissions and analytics cookies
• Contract - For consulting services delivery and related communications
• Legitimate interests - For website security and performance monitoring
• Legal obligations - When required by law

Rights Under CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know - You can request information about what personal information we collect, use, disclose, and sell
• Right to delete - You can request deletion of your personal information
• Right to opt-out - You have the right to opt-out of the sale of personal information
• Right to non-discrimination - We will not discriminate against you for exercising your CCPA rights

Information Sharing and Sales

We do not directly sell your personal information. However, we use third-party services (Web3Forms, hCaptcha, and Microsoft Azure services) that may have their own data practices. Please review their respective privacy policies to understand how they handle your information:

• Web3Forms: https://web3forms.com/privacy
• hCaptcha: https://www.hcaptcha.com/privacy
• Microsoft: https://privacy.microsoft.com/privacystatement

California "Do Not Track" Disclosure

We do not currently respond to "Do Not Track" signals from browsers.

Data Protection Officer

For GDPR-related inquiries, you can contact us using the information provided below.

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.

How to Exercise Your Rights

To exercise your privacy rights, please contact us at legal@resident.dev with your request. Please include:

• Your name and contact information
• A clear description of the information or action you are requesting (e.g., access, correction, deletion)
• Any relevant details to help us verify your identity and process your request

Identity Verification Process

To protect your privacy and security, we must verify your identity before processing privacy requests:

• We will request identifying information that matches our records
• For deletion requests, we may require additional verification
• We will respond to verified requests within 30 days (45 days for complex requests)
• If we cannot verify your identity, we will inform you and explain why

We will respond to your request within the timeframe required by applicable law (usually within 30 days).

Contact Us

If you have any questions about this privacy policy, please contact us at legal@resident.dev.

This Privacy Policy is available at: https://resident.dev/privacy